Courses

Courses

  • ADVANCED HUMAN RESOURCES MANAGEMENT

    0.00$

    This programme is designed for top HR managers and Heads of HR departments who are increasingly required to give strategic direction in people management particularly in effectively aligning HR requirement to the Business goals of their organisations.

    Programme also available as in-plant. Fee: Negotiable

     

    IMPACT CONSULTING

  • SECURING THE FUTURE (PLANNING FOR RETIREMENT) – 3 DAYS

    0.00$

    Contrary to the expectations of most people, the end of paid employment is not the end of active work life. But people have to prepare for life after work, otherwise the challenge would be daunting. This course is designed to prepare your staff for the reality of life after work and help them plan towards living a comfortable and useful life.

    Programme also available as in-plant. Fee: Negotiable

     

    IMPACT CONSULTING

  • HUMAN RESOURCES MANAGEMENT FOR LINE MANAGERS – 2 DAYS

    0.00$

    As a result of changing work structures and the pressure to deliver results, line managers both in manufacturing and services must perform certain personnel management functions. This programme is designed to enable such line managers appreciate the impact of personnel policies and actions upon the smooth running of the business and improve the quality of working life of their staff.

    Programme also available as in-plant. Fee: Negotiable

     

    IMPACT CONSULTING

  • TRAINING MANAGEMENT & FACILITATION SKILLS

    0.00$

    As more organisations acknowledge training and development of their people as a competitive strategy, the need to manage the training function more effectively becomes imperative. This intensive three-day programme offers HR, training and learning practitioners a range of practical techniques for the effective administration of the training function to meet business goals.

     

    Programme also available as in-plant. Fee: Negotiable

     

    IMPACT CONSULTING

     

  • HUMAN RESOURCES METRICS AND ANALYTICS

    0.00$

    This course provides HR practitioners with the tools to enable them report in quantitative terms the cost effectiveness of HR activities such as recruitment, training and development, compensation. It will also enable them report trends, establish a measurement system that is reliable and measure how HR activities contribute to giving the organization a competitive edge.

    Programme also available as in-plant. Fee: Negotiable

     

    IMPACT CONSULTING

  • RECRUITMENT & SELECTION BEST PRACTICES – 2 DAYS

    0.00$

    Increasingly, line managers and others in the organisation conduct selection interviews. The effectiveness of these interviewers in choosing the right candidates for the job can be improved through training. In this practical workshop, participants will review their organisations’ interviewing process and learn best practices for getting the best talents.

     

    IMPACT CONSULTING

  • FUNDAMENTALS OF HUMAN RESOURCES MANAGEMENT

    0.00$

    This programme has been designed to prepare people new in the HR function to make a smooth transition into their roles. Participants will be grounded in the basic HR activities of attracting; engaging, developing and managing employee expectations. Participants will also learn the administrative support functions in HR setting.

     

    Programme also available as in-plant. Fee: Negotiable

     

    IMPACT CONSULTING

  • ACHIEVING TARGETS THROUGH PERFORMANCE DIALOGUE – 2 DAYS

    0.00$

    Performance dialogue is the series of conversation between managers and employees to plan, manage and review performance all year long. Achieving results through others depends on skilled interventions of managers and it is also through these conversations that managers can build trust, openness and collaboration.

    This workshop puts performance discussions and reviews into context, and offers a step-by-step process for preparing and handling the conversation itself.

     

    Programme also available as in-plant. Fee: Negotiable

     

    IMPACT CONSULTING

  • CALL CENTRE CUSTOMER SERVICE – 2 DAYS

    0.00$

    The call centre has emerged as an effective platform for serving customers and providing solutions to their problems. This course has been developed to enable call centre agents and other personnel develop proactive skills and empathy for serving the customer. Participants will learn how and why service quality is the key differentiator among service providers.

     

    Programme also available as in-plant. Fee: Negotiable

     

    IMPACT CONSULTING