This course covers the techniques and processes for managing employee and team performance. Setting targets and measuring achievement is key to the attainment of performance objectives. This course is targeted at supervisory and managerial staff who have the responsibility of assessing their subordinates’ performance and conducting performance appraisals. It will be looking at their appraising responsibilities in a way that properly rewards and motivates their subordinates towards enhanced productivity. It will also provide participants with the skills for a more objective performance appraisal.

Learning Objectives

Participants will:

Understand the goals of Performance Management using the Dialogue process

Learn what the line manager’s role and responsibilities are in performance management

Practice formulating and discussing specific / SMART objectives

Apply a structured approach to conducting performance appraisal

Understand how to correct performance issues before they become problems

Apply monitoring and follow-up techniques to ensure commitments, goals and standards are being met.

Learning Contents

Definition and components of performance management

The use of dialogue

What & Why of performance appraisal

Benefits and outcomes of performance appraisal.

Strategic issues in performance appraisal.

Performance appraisal Vs. Performance evaluation

How to achieve objectivity in the appraisal

Performance rating methods

forced distribution

behaviour anchored rating scales (BARS)

Errors and bias to avoid in appraisal.

360 Degrees performance appraisal

Target setting methods

Quantitative, qualitative approach to performance appraisal

Conducting the appraisal

the preparatory phase

the appraisal phase

the follow-up phase.

Appraisal: role plays

Managing outcomes of appraisals (training needs, career development, performance issues etc.)

70:20:10 rule for employee training and development

Appraisal interview toolkits and films.

Who Should Attend?

Supervisors, managers and executives who appraise their subordinate’s performance

Property of Impact Consulting Nigeria.