QUALITY IMPROVEMENT PROCESS & MANAGEMENT
For organisations that are built to last, the principle of continuous improvement in work processes is seen in their operations and also in staff attitudes.
This programme comprehensively deals with quality, its concepts, delivery and improvement processes as well as management responsibilities.
Learning Objectives
Participants will:
- Define work processes and outputs
- Learn analytical approach to continuous improvement
- Know processes certification criteria
- Work with others to achieve synergy
- Meet and exceed customer expectations
Learning Contents
- Quality management overview
- Quality delivery process
- Standards and measurement
- Identifying processes for improvement
– Cost of a quality approach
– Char ting work process flow
– Use of relationship maps
- Redesigning work processes
- Cross-functional process management – building collaboration
- Continuous improvement tools
- Installing a ‘new’ process
- ISO process certification criteria
- Change management
| Physical | Virtual (local) | Virtual (International) |
|---|---|---|
| ₦ 225,000.00 | ₦ 199,999.00 | ﹩ 165.00 |
Discounts off regular fees for open programmes: 3-5 nominations – 5%
Programme also available as in-plant. Fee: Negotiable
Who Should Attend?
Officers and managers responsible for improving work output
February 11 – 13,
May 6 – 8,
August 13 – 15,
November 11 – 13, 2025.
Property of Impact Consulting Nigeria.