OFFICE MANAGEMENT & ADMINISTRATION
OFFICE MANAGEMENT & ADMINISTRATION
The office administrator’s job has become more complex, thus requiring a new range of approaches for operating an efficient office and building an effective support team. This course is designed to fill the skills gap experienced by most administrative assistants and office managers. Participants will leave the Course equipped with skills to improve their performance and achieve seamless execution of their functions.
Learning Objectives
Participants will learn:
- How to handle multiple projects and assignments
- The techniques of getting the best out of people including the boss
- Practical techniques for getting jobs done in less time
- How to manage crises and difficult situations
- Skills in managing a variety of functions in a modern office setting
Learning Contents
- Challenges and opportunities for the office manager
- Plan and organize work
- Using the 80/20 rule to identify important tasks
- Formal and informal channels of communication to achieve results
- Facility management/Health, safety and environmental issues
- Office Layout
- Fleet management
- Travel and protocol management
- Building an effective support team
- Managing meetings and keeping records
- Crises management techniques
- How to influence people to get results
- Personal Effectiveness
- Managing suppliers / internal and external customers
- Principles of negotiation
- Problem-solving tools
- Business ethics for the office
Fee:
N129,500.00
Discounts off regular fees for open programmes: 3-5 nominations – 5%
Programme also available as in-plant. Fee: Negotiable.
WHO Should Attend?
 Admin. Managers / Advisors/Senior Secretaries/ Personal Assistants
February 15-17,
May 9-11,
July 12-14,
November 7-9, 2023.
Property of Impact Consulting Nigeria.
