This course will enable participants acquire the techniques of emotional intelligence and the benefits of using it. Employees are now being judged not just by how smart they are, but also how well they handle themselves and relate to others. The ability of individuals to understand their own emotions and those of the people they work with is the key to self-improvement and better business performance.

Learning Objectives

Participants will:

Understand the difference between EQ and IQ

Be aware of their emotions and the impact these have on their performance

Assess their level of emotional intelligence

Discover the benefits of EQ to themselves, their team and the organisation

Build stronger working relationships with others

Identify opportunities and strategies to apply EQ in their teams.

Learning Contents

What Emotional Intelligence is and why it matters

IQ vs EQ

The 5 components of Emotional Intelligence

Emotional triggers

Feelings, perception and beliefs

Choosing and managing your emotions

How to anticipate and prevent emotional hijack

Communicating in an emotional intelligent way

Looking and listening for emotional cues

Building Rapport and trust

Managing emotional boundaries

Assessing your emotional quotient (psychometrics)

How to build effective relationships

Emotional bank account

90:10 Principle of relating with people

Personal actions plan for the application of EI in your workplace


N104,813.00 VAT Inclusive

Discounts off regular fees for open programmes

WHO Should Attend?

Team leads, executives, supervisors and all those who relate with co-workers and customers.

April 16 – 17,

August 8 – 9,

November 7 – 8, 2019

Property of Impact Consulting Nigeria.